Consolidating multiple service desks

At the end of 2004, the College of Engineering opened a new, state-of-the-art nanotechnology research building called Duffield Hall.The spectacular atrium of the building quickly became the commons of the College, where students meet and study 24/7.

NOTE: In Service Desk Plus, you can merge requests from the Request List view or from the Request Details page.He then calls the help desk to reconfirm his incidents registry but, in turn, the help desk creates another request for the same issue.The request, thus, is duplicated with the same requester and same incident.The help of a staff development specialist, team building exercises, small cross-functional working groups, and provisions for cross training were all built into the process.Considering all points of view was an essential part of the process and its outcomes.

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